Incident Management 05th Sep 26 Walkin Chennai

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Incident Management Experience Range: 5 to 10 Years Location: Chennai Interview Date: 05th September 26 (09:00 AM to 12:00 PM) Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu Note-While coming for Walkin:- · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises. Must Have: Responding to a reported service incident, identifying the cause, and initiating the incident management process Prioritizing incidents according to their urgency and impact on the business Coordinating with stakeholders and communicating the status and resolution of incidents Work closely with the service desk, the initial point of contact for all IT issues, ensuring a streamlined incident reporting and response process. Coordinate with various technical support levels, from first-level support handling basic issues to advanced technical specialists tackling complex problems. Ensure that incident resolution aligns with broader IT operational goals and compliance standards. Responsible for carefully documenting every incident as soon as it is identified and recording Responsible for the early detection of IT disruption using advanced monitoring tools Swiftly identify the origins and scope of incidents, upon detection, undertake a thorough analysis to understand the underlying causes and implications. Good to Have: Ability to handle multiple technology tasks and work independently as well as a team member Strong technical knowledge of information technology systems and infrastructure Understanding of risk management, mitigation, and incident response frameworks Experience communicating with senior management and executives Knowledge of relevant laws and regulations related to incident response and data privacy Essential: Ability to handle multiple technology tasks and work independently as well as a team member Strong technical knowledge of information technology systems and infrastructure Understanding of risk management, mitigation, and incident response frameworks Experience communicating with senior management and executives Knowledge of relevant laws and regulations related to incident response and data privacy Minimum Qualification: 15 years of full-time education Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)