Customer Service Representative

Position: Customer Service Representative

Location: Noida

Experience: 1+ year in voice Healthcare customer service

Joining: Immediate Joiners

Preferred Shift: Rotational Shifts & Rotational Offs

Transport: Both-side cab facility available as per hiring zone

About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

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• Handle inbound/outbound customer calls related to healthcare services.
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• Assist patients with scheduling, rescheduling, and cancelling medical appointments.
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• Provide accurate information regarding appointments, healthcare services, and related queries.
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• Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
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• Maintain accurate records of customer interactions and appointment details.
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• Follow defined processes, quality standards, and compliance guidelines.
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• Escalate complex or unresolved customer queries to the appropriate team.
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• Ensure a positive customer experience while handling sensitive healthcare-related conversations.
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Requirements

• Minimum 1 year of experience in a voice/calling/customer service process preferred.

• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.

• Excellent verbal communication skills in English/Hindi.

• Good listening and interpersonal skills.

• Comfortable working in rotational shifts and rotational weekly offs.

• Basic computer knowledge and ability to work on CRM/calling systems. • Candidates who can join immediately are preferred.