Customer Service Specialist

WORK FROM HOME opportunity.

Candidates interested for Rotational shift and can join within immediate basis can apply.

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We are looking for a proactive and customer-focused professional to join our international customer support team. This role involves handling inbound calls from global clients, resolving queries, and ensuring high-quality service delivery. The hybrid work model offers flexibility to work both from office and home, while maintaining productivity and service excellence.

Key Responsibilities:

• Manage inbound calls from international customers with professionalism and empathy.
• Provide accurate information, resolve queries, and address customer concerns in a timely manner.
• Document customer interactions and update CRM systems with relevant details.
• Ensure compliance with company policies, data security, and international service standards.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet performance targets including call quality, resolution time, and customer satisfaction scores.
• Adapt to hybrid work requirements, maintaining consistent communication and productivity.
• Contribute to continuous improvement initiatives to enhance customer experience.