Technical Operations Specialist (TOPS)

Responsibilities

• Monitor various aspects of the Interactive Brokers global brokerage system in real-time.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
• Provide 2nd-level technical support to internal teams.
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
• As part of the team, act as the primary escalation point for all brokerage system technical issues.


Key Requirements

• Strong communication skills, with English as the primary language.
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.


Preferred

• Prior experience in a technology position
• Experience with Unix / Linux style command line interfaces
• Previous experience with scripting languages (e.g., Shell, Perl, Python)
• Desire to explore and learn new concepts, systems and technologies.


Additional Information

• This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote.


Company Benefits & Perks:

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings


* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.