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Posted 12 June, 2026

uKnowva- Customer success engineer

Nexthire
Mumbai, MH, IN Full Time
Reference: 22898b018525b7cb

Job Description Roles & Responsibilities %CF; Providing technical support and respond for incoming queries related to HRM software (uKnowva) %CF;...

Job Description

Roles & Responsibilities

%CF; Providing technical support and respond for incoming queries related to HRM software (uKnowva)

%CF; Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT

%CF; Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services

%CF; Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

%CF; Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager

%CF; Basic knowledge of SQL and EXCEL

%CF; Proper understanding of the client's requirements

%CF; Understanding PHP code will be an added advantage

This listing expired on 15 Jun. Applications are no longer accepted.

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