BMC helix devloper

Domain Knowledge : Deep understanding of ITIL v4 frameworks and best practices for multi-vendor service delivery. Lead the end-to-end delivery of BMC Helix ITSM solutions, maximizing out-of-the-box (OOTB) capabilities before introducing customizations. Develop custom applications and workflows using BMC Helix Innovation Studio and AR System Developer Studio.

Design and maintain robust integrations using REST/SOAP APIs, webhooks, and Atrium Integrator (Pentaho Spoon) to sync data with third-party supplier systems. SLA & Multi-Supplier Management Configure complex Service Level Management (SLM) targets that reflect multi-provider dependencies and tiered response times. Utilize BMC Helix Multi-Cloud Broker to manage incident brokering and ticket synchronization between internal teams and external service vendors.

Create advanced Helix Dashboards to provide real-time visibility into supplier performance and SLA compliance. Platform Administration Manage the Configuration Management Database (CMDB), ensuring data reconciliation, normalization, and service modeling accurately reflect the multi-supplier landscape. Oversee user access, Foundation data, and system health across SaaS/Cloud environments (AWS/Azure).

Drive Agile/DevOps practices, including version control and automated deployments for platform updates Certifications : BMC Certified Professional (BCP) or BMC Certified Expert (BCE) in BMC Helix ITSM. Experience with integrations with other application using REST API Experience with migrations. Knowledge of containerization (Docker, Kubernetes) for on-prem/hybrid deployments.