Zonal Business Head - Branch Banking - IDFC First Bank

Position Overview

Position Title

Zonal Head – Branch Banking – IDFC First Bank

Department

IDFC First Bank

Level/ Band

AVP

Role Summary :

• Liase with Bank’s Zonal officers and ensure alignment on Life Insurance Business
• Visit zones, regions, districts and branches - interact with Zonal, Regional officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Ensure activation, persistency & productivity is maintained.
• Ensure quality of recruits hired in the team
• Maintain & drive compliance at the zone
• Organizational Relationships

Reports To

National Head

Supervises

Cluster Managers and KAM

• Job Dimensions

Geographic Area Covered

Zone (s)

Stakeholders Internal

Supervisors, Team (Regional officers, KAMs), Ops, Underwriting, Legal

External

IDFC First – Channel Partner

• Key Result Areas

Partner and Client Management

· Exceeding zonal targets (NB, renewal, STP, digitisation, product mix etc)

· Interact with the Bank Zonal Officer and his/her team to ensure alignment towards Tata AIA in life insurance

· Ensure team is focused on Sales and support to all branches assigned.

· Drive local contests and engagements to engage teams

· Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life

· Maintain a strong relationship with Zonal officer, Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity

· Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

· Aid the bank branches to adopt new processes and technology

Team Management

· Assign target to each Regional Officer at a district level – NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.

· Ensure team is hands on with each branch and maintains a high engagement level with each member

· Team development and training

· Retention of high performing talent

· Keep National Head updated about on – ground activities by Bank and competitors

· Coordinate with HO on various initiatives, updates, reviews, partner requirements

Customer service

· Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.

E Skills Required

Technical

· Good product knowledge

· Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising / Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post graduate/Insurance specific training

Experience

Should have at least 12 to 15 years’ experience of sales with at least 5 years’ experience in leading teams. Needs to have rural Banca sales experience in the insurance parlance.