Vice President - Salesforce Insurance Consultant

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Vice President - Salesforce Insurance Consultant

We are seeking a highly skilled Salesforce Insurance Consultant to lead and support digital transformation initiatives for financial institutions and insurance providers. The ideal candidate will possess deep expertise in Salesforce Financial Services Cloud, Salesforce Data Cloud, and other Salesforce tools, with a strong understanding of Property & Casualty (P&C) insurance and/or Life & Annuity processes. This role will help clients streamline workflows, improve customer experience, and enhance operational efficiency across their organizations using the Salesforce technology stack.

Responsibilities

• Implementation Leadership: Lead and support the implementation of Salesforce solutions for financial institutions and insurance providers, ensuring seamless execution and integration with existing business processes.

• Workflow Optimization: Analyze, design, and configure Salesforce workflows to optimizeclaims processing, underwriting, policy management, and regulatory compliance in P&C insurance.

• Stakeholder Engagement: Collaborate closely with business stakeholders to identify pain points in existing processes and propose tailored solutions using Salesforce Financial Services Cloud and other Salesforce tools.

• System Integration: Drive the integration of Salesforce with core insurance platforms such as Guidewire, Duck Creek, or other legacy policy administration systems to ensure end-to-end automation and smooth data flow.

• Automation and Process Improvement: Enable and drive the seamless automation of policy servicing, claims management, and underwriting processes on the Salesforce platform, enhancing operational efficiency.

• Strategic Advisory: Provide strategic advisory services to insurance firms onleveragingSalesforcefor improving operational excellence, customer satisfaction, and profitability.

• Client Presentations and Workshops: Lead Salesforce demonstrations and workshops for clients to showcase the platform's capabilities, highlighting potential ROI and business benefits.

• Best Practices and Governance: Develop and deliver best practices, governance models, and continual improvement strategies to ensure Salesforce implementations are efficient, scalable, and sustainable.

• Cross-Functional Collaboration: Work closely with cross-functional teams, including developers, architects, and business analysts, to implement solutions effectively, ensuring alignment with client objectives

Qualifications we seek in you!

Minimum Qualifications / Skills

• Extensive experience in Salesforce implementation with a focus on Financial Services Cloud and/or Insurance industry solutions.

• Deep understanding of P&C insurance processes, including claims management, underwriting, and policy administration.

• Hands-on experience in Salesforce Financial Services Cloud and other relevant Salesforce products, including Salesforce Service Cloud, Salesforce Sales Cloud, and Salesforce Data Cloud.

• Knowledge of Salesforce integration with core insurance platforms like Guidewire, Duck Creek, or other policy administration systems is a plus.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.

• Salesforce certifications (Financial Services Cloud, Sales Cloud, Service Cloud, or other relevant certifications) preferred.

• Excellent communication skills, with the ability to engage with stakeholders at all levels and present complex solutions clearly

Preferred Qualifications/ Skills

• Experience working with mid-to-large insurance companies in a consulting or technical advisory role.

• Familiarity with AI-powered automation and digital transformation trends in financial services and insurance.

• Exposure to Salesforce AppExchange solutions and custom app development using Salesforce Lightning.

• Ability to lead Salesforce training sessions and change management initiatives to empower clients to adopt and effectively utilize Salesforce solutions.

• Salesforce Certified Administrator (ADM 201)

• Salesforce Certified Financial Services Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Sales Cloud Consultant

• Salesforce Platform App Builder

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.