Sr. Product Manager - Tech, Alexa Smart Properties

The vision for Alexa is to be the world’s best personal assistant. Alexa Smart Properties enables enterprise customers to deploy Alexa in their managed properties like hotels, senior living homes, vacation rentals, hospitals, and more, transforming how businesses engage with their customers and streamline staff processes. We’re leveraging Generative AI to reimagine how hospitality, healthcare, senior living, and other verticals deliver magical experiences to their guests, patients, residents, and staff.

If you’re passionate about building enterprise-grade communication and device management solutions — while applying GenAI to solve hard, complex technical problems — then this role is for you. You will operate at the intersection of large language models, real-time communications, device management systems, and enterprise SaaS platforms to deliver delightful, scalable features for our B2B customers and their end users.

Come join us to invent the future of how millions of enterprise end users communicate and connect through Alexa-powered devices — and how businesses manage those experiences at scale.

Key job responsibilities
As a Senior Product Manager — Technical in Alexa Smart Properties, you will own and drive the product vision and execution for two critical pillars: Communication Experiences and Device Management. You will define and deliver communication features including video calling, messaging, photo sharing, across a variety of customers, including resident to family experiences, or staff to resident experiences. You will build both customer facing solutions as well as enterprise and technical solutions for communication capabilities. You will also own the product strategy for launching new device management capabilities in our enterprise console including remote reboot, remote reset, OTA management, and device health monitoring, and define the future set of device management and device setup capabilities to enable our devices to easily managed by enterprises and adhere to security and privacy requirements expected of an enterprise product. You’ll dive deep into device setup flows, device software stacks, and firmware to make informed product decisions that balance feature delivery with system health and architectural integrity.

Across both pillars, you will use all means possible — including AI capabilities — to accelerate development cycles, enable faster learning, make better decisions, and unlock new forms of innovation. You will leverage GenAI to rapidly generate prototypes, specifications, and documentation to validate customer value propositions faster. You will deeply understand your product’s business context — market dynamics, competitive landscape, pricing strategy, and profitability drivers — and articulate how product decisions impact business outcomes.

You will define vision (PR/FAQ), problem statements, tenets, and strategy while owning roadmap and priorities. You will influence without authority, building alignment across teams with different priorities — engineering, science, design, finance, marketing, sales, legal, and operations. You will establish key performance indicators, drive feature adoption, and measure the health of your product and business, distinguishing between output metrics such as adoption and outcome metrics such as customer satisfaction and business impact. You will create buy-in for your vision across the Alexa organization and with external partners, and conduct or commission customer research, usability studies, and competitive analysis to identify best-of-breed benchmarks and understand market opportunities.

A day in the life
As a Sr. PMT in Alexa Smart Properties, rarely are two days the same. You are a business owner, the voice of the customer, and the point person for partner teams across communication and device management experiences.

On a daily basis, you will be working with enterprise customers to understand the communication, device management, and device setup problems they’re trying to solve. Diving deep both into the end customer and the enterprise customer problems, analyzing service and business metrics, writing PRFAQs and BRDs, iterating on product decisions with Engineering teams, evaluating how GenAI and agentic systems can accelerate your roadmap, working with partners in business development, solution architects, legal, documentation, and more. You will think big to envision what’s next for enterprise communications, and exhibit “Learn and Be Curious” for different technologies — including device software, firmware, MDM protocols, and emerging AI capabilities.

You will make informed trade-offs, partner with designers and developers on mockups and prototypes, define acceptance criteria, and participate in testing and validation. You’ll evaluate technical proposals for strengths and weaknesses — including extensibility, performance, and scalability — asking the right questions to identify risks before commitments are made. You’ll assess how AI capabilities can reshape product architectures, when autonomous agent patterns enhance versus complicate product design, and how to leverage GenAI to accelerate insight generation while applying critical judgment. You will use AI on a daily basis to increase your velocity and scale your impact.

You will meet with customers to understand our core strengths and weaknesses, synthesize feedback with business and service data, and drive decisions using sophisticated judgment when data is incomplete. People will look to you to solve problems, connect them with specialists, and hold the tension between business outcomes and customer value honestly.

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

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