Program Manager/Sr. Program Manager

Role : Program Manager / Sr. Program Manager

Location : Electronic City, Bangalore

Reporting to : VP, Head of Operations

About Scaler

Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler’s industry-vetted curriculum provides solutions to real-world challenges, addressing the changing dynamics of the technology industry through three flagship programs: Scaler Academy, Scaler Devops and Scaler DSML. Scaler believes in creating real-life impact by focusing on ‘impact-driven’ tech talent. Enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organisations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x RoI (return on investment) and a salary hike of approximately 126%. To further redefine tech education, Scaler has launched Scaler Neovarsity - an online university that offers an outcome-focused Master’s Programme accredited with ECTS and Scaler School of Technology - a 4-year residential UG program in Computer Science. Scaler Enterprise is its B2B arm that focuses on building relationships with domestic and global organisations to provide them with industry-ready talent. Over 900 companies have worked with Scaler for their tech recruitment needs. The startup’s parent firm, InterviewBit, is featured on the Financial Times’s Asia Pacific High Growth Companies 2021, 2022 and 2023 rankings. Valued at $710 million, Scaler is backed by marquee global investors like Peak XV Partners (formerly Sequoia Capital India), Tiger Global, and Lightrock India. It has expanded its footprint across India and the US.

About the team

The Scaler Business Operations team ensures high-quality learning experiences and that the right career outcomes are provided to learners as part of the Scaler online vertical. This means managing and optimising the day-to-day activities and processes of the functions that the team oversees: onboarding, participation, experience, and placement. This team plays a critical role in achieving the company's strategic goals and objectives through effective internal and external coordination with the learners and execution of mission-critical problem statements.

Role & Responsibilities of a PM/Sr. PM

• Problem-Solving & Collaboration
• Proactively identify and resolve operational challenges to ensure smooth execution.
• Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
• Work cross-functionally with instructors, product teams, and support teams to drive program success.
• Build and maintain strong, trust-based relationships with key stakeholders.
• Communicate effectively in both written and verbal formats across teams and leadership.
• Execution & Operations
• Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding.
• Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
• Track and manage daily, weekly, and monthly tasks with precision and timeliness.
• Ensure high-quality, error-free deliverables that exceed team standards.
• Monitor and report workstream progress to support strategic decision-making.
• Draft policies and document processes to enhance efficiency and standardisation.
• Leverage internal tools (e.g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
• Identify and implement process automation and optimisation strategies.
• Independently manage and scale multiple workstreams simultaneously.
• Team Collaboration & Contribution
• Work closely with peers to drive collective team success and operational excellence.
• Leading a team of passionate associates and empowering them to deliver meaningful impact across key business functions.

Qualifications

• Strong passion for education, technology, and working in a dynamic startup environment
• A background in tech or experience in ed-tech operations is preferred
• Prior experience in stakeholder/ vendor management
• High proficiency in analytical tools such as Excel, Word, and data visualisation tools
• Excellent problem-solving and communication abilities
• Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams