Identity & Access Management Engineer

Description

We are seeking a hands-on engineer with strong expertise in Identity & Access Management (IAM), specializing in Ping Identity solutions, SiteMinder-to-Ping migration, and Terraform-based automation. The candidate should demonstrate strong analytical and problem-solving skills and be capable of driving design, development, and migration initiatives.
In addition to engineering responsibilities, the role includes supporting ongoing operational activities and incident management to ensure platform availability for end users and applications. The individual will also be responsible for platform optimization, enhancing logging and auditing capabilities, and implementing new IAM solutions, along with driving automation initiatives across the environment.

Key Responsibilities

IAM Engineering & Migration

• Design and implement IAM solutions using Ping Identity suite (PingFederate, PingAccess, PingDirectory, PingID)
• Participate in and support migration from CA SiteMinder to Ping Identity, including: Policy and agent migration Application onboarding and SSO integration Authentication and authorization flow redesign
• Develop and manage Infrastructure as Code (IaC) using Terraform for IAM deployments
• Integrate applications using SAML, OAuth2, and OIDC protocols

IAM Operations & Support

• Work in rotational shifts Provide end-to-end L2/L3 production support for IAM platforms ensuring availability and stability
• Handle incidents, problem tickets, and service requests in line with SLAs
• Monitor IAM systems, perform health checks, and ensure proactive issue resolution
• Troubleshoot IAM issues, perform root cause analysis (RCA), and ensure timely remediation
• Support 24x7 operational model including rotational shifts

Platform Management & Optimization

• Administer and maintain IAM components including: Broadcom/CA SiteMinder, Directory, Identity Manager, Advanced Authentication, API Gateway Active Directory and Azure AD
• Enhance platform performance, logging, monitoring, and auditing capabilities
• Participate in certificate management, DR activities, and identity governance initiatives
• Identify opportunities and implement automation for operational tasks

Solutioning & Governance

• Analyze production issues and provide technical solutions
• Review IT artifacts and ensure adherence to security and IAM best practices
• Work closely with architects and stakeholders to translate business requirements into technical solutions
• Ensure compliance with enterprise security policies and audit requirements
• Contribute to documentation, runbooks, and process improvements

Collaboration & Leadership

• Coordinate with infrastructure, application, and security teams for issue resolution
• Provide technical guidance to team members and support delivery execution
• Actively participate in change management, incident calls, and stakeholder communication
• Work in onsite-offshore model and collaborate across distributed teams

Required Skills & Experience

• 4+ years of experience in Identity & Access Management (IAM)
• Hands-on experience with: Ping Identity tools (PingFederate, PingAccess, PingDirectory, PingID) Broadcom/CA SiteMinder and IAM product suite
• Strong experience in SiteMinder → Ping migration (highly preferred)
• Solid understanding of: SSO, Federation SAML, OAuth2, OpenID Connect (OIDC)
• Experience in IAM troubleshooting, production support, and flow analysis
• Knowledge of Active Directory and Azure AD (Entra ID)
• Scripting knowledge (Unix/Shell/Perl/Python)

Preferred Skills

• Experience with Terraform and automation frameworks
• Exposure to CI/CD tools: Jenkins, Bitbucket, Ansible, Jira, Confluence
• Experience with cloud platforms: Azure / AWS
• Knowledge of containers: Kubernetes, Docker
• Experience with monitoring tools such as Dynatrace, CA APM (Wily), Sumo Logic, SiteScope, ScienceLogic
• Understanding of web/app servers (Tomcat, IIS)

Soft Skills

• Strong analytical and problem-solving mindset
• Ability to work under pressure and handle production incidents
• Good communication and stakeholder management skills
• Ability to work independently and collaboratively

Key Competencies

• Ownership & accountability
• Problem-solving & troubleshooting
• Adaptability in dynamic environments
• Continuous learning mindset

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent

Work Model

• 24x7 operational support environment
• Rotational shifts including night shifts required
• Ability to work in onsite/offshore collaboration model

In-Office Collaboration

• We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology