BMC Helix Developer

Position Description:

Position Description
Company Profile:
Founded in , CGI is among the largest independent IT and business consulting services firms in the world. With 94, consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: BMC Helix Developer
Position: BMC Helix Developer

Experience: 6 - 9 Years

Category: IT Infrastructure

Main location: Chennai / Bangalore / Hyderabad

Position ID: J-

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Role Overview
We are looking for BMC Helix ITSM professionals across levels to design, develop, integrate, and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration, workflow development, CMDB, integrations, reporting, and automation, with senior resources leading architecture and stakeholder engagement.

Key Responsibilities

. Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA.
. Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards.
. Design and maintain CMDB, CI relationships, service mapping, and reconciliation.
. Build and manage integrations using Helix Integration Studio, REST APIs, and middleware.
. Implement automation and AIOps use cases for event correlation and self-healing.
. Develop executive and operational dashboards including SLA, XLA, and service health.
. Perform troubleshooting, performance tuning, upgrades, and L3 support.
. For Senior roles: lead solution design, architecture, mentoring, and stakeholder management.
. Experience with CMDB, Service Mapping, and CI governance.
. Integration experience using Helix Integration Studio and REST APIs.
. Exposure to Automation, AIOps, and Executive Dashboards.
. Excellent communication and documentation skills.

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

• BMC CLM
• BMC IT Service Management
• BMC Remedy AR