Delivery Manager 2- UiPath/Automation Practice

ROLE OVERVIEW

Senior Delivery Manager will lead offshore delivery for UiPath/RPA engagements across healthcare clients (Payer, Provider, Health Plans). The role demands strong client-facing capabilities, end-to-end RPA program ownership, and the ability to manage multi-cluster delivery teams in a high-growth environment.

ROLE DETAILS

Location

Offshore (India)

Reports To

Associate Director – UiPath Offshore / Cluster Leader

Experience

10–14 Years (RPA/UiPath 6+ Years)

Engagement Type

Client Facing | Program Delivery | T&M / Fixed Bid

Domain

Healthcare – Payer, Provider, Health Plans

KEY RESPONSIBILITIES

• Own end-to-end offshore delivery for UiPath engagements across assigned clusters (T&M and Fixed Bid).

• Serve as the primary offshore point of contact for client stakeholders – build trust and manage escalations.

• Drive Day-0 readiness, team onboarding, SOW compliance, milestone tracking, and delivery governance.

• Manage cross-functional offshore teams including developers, architects, and QA across multiple clients.

• Partner with onshore PMs and Solutions team for estimation reviews, contract inputs, and change management.

• Contribute to pre-sales efforts – participate in RFP responses, solutioning calls, and staffing plans.

• Ensure delivery quality, SLA adherence, and proactive risk mitigation for all assigned accounts.

• Facilitate bot performance reviews, production health checks, and stabilization planning.

REQUIRED SKILLS & EXPERIENCE

• 6+ years of hands-on UiPath delivery experience (StudioX, Orchestrator, Test Suite, Insights).

• Strong program/project management experience in offshore delivery model with 15+ FTE teams.

• Proven client-facing skills – stakeholder management, client presentations, and escalation handling.

• Healthcare domain knowledge: Payer/Provider workflows, EPIC, Trizetto/FACETS, or equivalent EHR platforms.

• Experience managing Fixed Price and T&M engagements simultaneously across clusters.

• Familiarity with RPA bot lifecycle: design, build, test, deploy, and support phases.

• Exposure to AI-augmented automation and automation COE operations is a plus.

• Strong communication, team leadership, and cross-timezone collaboration skills.

GOOD TO HAVE

• UiPath Advanced Developer or Solution Architect certification.

• Experience with NASCO, CIGNA, Ascension, or similar healthcare clients.

• Knowledge of Agile/Scrum delivery frameworks for RPA programs.