Language Specialist- Non-Voice -Bengali

Responsibilities:

• Provide resolution to maintain standards of quality

• Recognize trends and patterns and raise issues timely

• Provide insights to help improve the support to the users

• Maintain a thorough understanding of process and policies

• Provide excellent customer service to our customers

Minimum qualifications:

• Any Graduate (PG an added advantage)
• Freshers are eligible
• Able to Read, Write & Speak in Bengali

Preferred qualifications:

• Effective probing skills and analysing / understanding skills

• Problem solving skills with customer centric approach

• Must be able to work in rotational shifts ( 24*7 Shifts )

Shifts: Flexible to work in any shifts (24*7)