Senior Specialist - Customer Service

This is a hybrid role that has a requirement of working at least three days a week in the office\nSenior Specialist - Customer Service (C2)\nThe person in this role will advise on Mercer products and services, prepare calculations and pricing, and draft membership agreements and addenda. They will handle day-to-day internal client queries, provide sales support to consultants, and coordinate with internal teams - for example Product Owners, Legal, and market consultants - to ensure accurate, timely delivery of client solutions across multiple markets.\nWe will count on you to\nAdvise on Mercer products and services\nPrepare calculations\nPrepare membership contracts and addenda\nRespond to day-to-day internal client queries\nProvide sales support to consultants\nLiaise with internal teams, e.g. Product Owners, Legal, market consultants\nWhat you need to have:\n3+ years of experience in the areas of customer service and/or administration\nFluency in written and spoken English language\nGeneral computer literacy and proficiency in MS Office\nAttention to details and analytical mind-set\nWhat makes you stand out?\nOpen minded with fast learning capabilities\nGood knowledge of other languages\nWhy join our team?\nWe help you be your best through professional development opportunities, interesting work and supportive leaders.\nWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.\nOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.\nMercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.

With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.\nMarsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.\nMarsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.\n\nMercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.\n\nMarsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.\n\nMarsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.\n\n]]>