Manager, Account Management, WW VSP (AU MP)

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role
Team Lead, Account Management
We are seeking a driven, customer-centric people leader to own the Account Management strategy for Amazon Australia's vendor portfolio through the Vendor Success Program (VSP). This role serves as a team leader, managing a team of Account Managers responsible for driving business growth, vendor satisfaction, and operational excellence. The candidate will own end-to-end vendor performance — from joint business planning through execution — partnering with Retail category teams, Vendor Services, AU MVM team, and cross-functional stakeholders to unlock selection, merchandising, and revenue opportunities. The ideal candidate thrives in ambiguity, operates as a business owner who can identify growth levers and operationalize them across their team, and works across site merchandising, buying, inventory management, finance, operations, and marketing. They are at their best when building high-performing teams and delivering exceptional customer and vendor outcomes at scale.

Key job responsibilities
1.Lead and develop a team of Account Managers, setting clear priorities, removing blockers, and providing escalation support to drive vendor and category performance.
2.Own the business inputs for assigned product families, identifying levers to accelerate growth and improve end-customer experience.
3.Build and execute strategic joint business plans with vendors, driving new selection, merchandising, and operational improvement opportunities at scale.
4.Partner with AU Retail category teams, Vendor Services, and Operations to align on category priorities, close selection gaps, and execute promotional strategies.
5.Define and track success metrics — including GMS growth, vendor satisfaction, operational health, and team input metrics — establishing mechanisms for continuous improvement.
6.Develop data-driven processes, guardrails, and mechanisms to manage vendor complexity and enable efficient resource allocation across the team.
7.Act as a thought leader in defining vendor success criteria, contributing to strategic plans and organizational documents that shape the AU tail & torso vendor management roadmap.
8.Drive recruiting, talent development, and team culture — building a high-performing team that delivers results while raising the bar on operational standards.

About the team
The vision of RBS MVR team is “To unlock the full potential of every vendor on Amazon through an intelligent scaling engine, that transforms how we recruit, launch, and grow our partners to deliver unparalleled selection and value to customers worldwide".

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar

PREFERRED QUALIFICATIONS

- 4+ years of team management experience
- Experience successfully managing dynamic account portfolios
- MBA

Our inclusive culture empowers Amazonians to deliver the best results for our customers.