IT Administrator - Function Lead

IT Administration & Operations Management · Own and manage day-to-day IT administration activities across locations. · Ensure availability and performance of end-user systems, servers, and IT services. · Enforce standard operating procedures (SOPs) for IT administration tasks.

· Coordinate with vendors for IT support, licensing, and service delivery. 2. User & Endpoint Management · Manage user provisioning, de-provisioning, and access control.

· Ensure endpoint configuration standards for laptops, desktops, and peripherals. · Oversee OS builds, patching, antivirus/EDR installation, and system hardening. · Ensure asset tagging, lifecycle management, and disposal compliance.

3. Access Control & Privilege Management · Govern administrative access controls and ensure least privilege principles. · Ensure privileged access is granted only with proper approval and documentation.

· Coordinate with Cyber Security for access reviews and audits. · Maintain records of admin access, temporary permissions, and approvals. 4.

Infrastructure & Application Support · Coordinate with infrastructure and networking teams on server, storage, and network dependencies. · Ensure availability and support for business applications and internal tools. · Manage application installations through approved and controlled processes.

· Oversee endpoint and application licensing compliance. 5. IT Service Management & Reporting · Ensure all IT activities are tracked via tickets, email trails, and documentation.

· Maintain daily and weekly status reports for management review. · Monitor SLAs and ensure timely resolution of incidents and service requests. · Avoid ad-hoc or undocumented work; ensure full traceability.

6. Audit, Compliance & Documentation · Prepare and maintain audit-ready documentation for IT administration. · Support internal and external audits (IT, security, compliance).

· Ensure closure of audit points and corrective actions within defined timelines. · Maintain updated IT policies, SOPs, and checklists. 7.

Team Leadership & Coordination · Lead and mentor IT Administration team members. · Assign tasks with clear ownership, timelines, and reporting. · Review team performance and ensure professional work practices.

· Coordinate closely with Cyber Security and Networking Function Leads. 8. Business Continuity & Improvement · Support business continuity planning (BCP) and disaster recovery activities.

· Identify gaps in IT administration processes and drive continuous improvement. · Recommend automation and standardization to improve efficiency. Key Accountabilities · Stable and secure IT administration operations.

· Zero undocumented changes or access. · Timely incident and request resolution. · Accurate reporting to management.

· Audit-compliant IT administration processes. Required Skills & Competencies Technical Skills · Windows & Linux administration · Endpoint management and patching · IT asset management · Application and license management · ITSM tools and ticketing systems Professional Skills · Strong leadership and coordination · Process and documentation discipline · Vendor and stakeholder management · Clear reporting and escalation skills Qualifications & Experience · Bachelor’s degree in IT, Computer Science, or related field · 8 years of experience in IT Administration · ITIL and relevant system certifications preferred