Program Manager, WHS Central Programs Team

The Central Programs Team, India (CPT India) team leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing.

Key job responsibilities
Program/Process Improvement, Project Management
• Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues.
• Guide management in the development/review of applicable policies, procedures and business practices.
Engage in frequent written and verbal communication with management and business partners to accomplish goals.
• Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management).
• Owns weekly/monthly reports and metrics.
• Identifies gaps in audit programs and processes and escalates to manager.
• Follows confidentiality rules with the documents reviewed.
• Drafts documents and revisions on audit reports per manager direction.
• Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions.
• Earns trust of peers by understanding audit processes and programs.
• Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of advanced Microsoft Word and Excel experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
- Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience with SQL and Python scripting
- Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)
- Knowledge of Large Data analytics / predictive model design is added advantage

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