Data specialist

Role Overview

The Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency. This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.

Key Responsibilities

Team Leadership & Management

Lead and supervise a team of data specialists with effective task allocation and performance monitoring Conduct regular 1:1s, provide mentorship, feedback, and support career development Ensure team discipline, adherence to policies, and a professional work environment Manage attendance, leave planning, and team availability

Operations & Delivery

Oversee daily BAU operations and document collection workflows Ensure all tasks are completed within defined SLAs Act as the primary point of contact for escalations and resolve operational issues Provide real-time floor support and ensure workflow continuity

Document Collection & Data Handling

Manage end-to-end document collection pipeline from multiple sources and portals Ensure accurate and timely upload of documents into internal systems Monitor data connections and resolve failures proactively Maintain data quality through regular audits and validations

Stakeholder Collaboration

Collaborate with onboarding, product, and engineering teams to improve processes and tools Coordinate with external data providers and internal teams for issue resolution Assist in tracking and resolving system issues via ticketing tools

Process Improvement & Training

Identify and implement process improvements to enhance efficiency Support onboarding, knowledge transfer, and training initiatives Maintain and update workflow documentation and SOPs

Required Skills & Qualifications

6+ years of experience in operations, data management, or financial/fintech domain Proven experience in team handling and stakeholder management Strong problem-solving and analytical skills Excellent communication and interpersonal abilities Ability to manage multiple tasks and priorities effectively Experience with tools like Jira, Salesforce, Google Suite, and Excel (preferred) Detail-oriented with strong documentation and process adherence skills

Key Competencies

Leadership and team development Operational excellence and SLA management Data accuracy and quality control Cross-functional collaboration Proactive problem solving and ownership