Salesforce BA

Salesforce Business Analyst – B2B Marketing

Key Responsibilities:
• Collaborate with stakeholders to gather, analyze, and document business requirements and user stories.
• Identify and recommend solutions to meet business needs and improve efficiency.
• Conduct Discoveries, feasibility studies and impact assessments for new initiatives.
• Develop flowcharts, diagrams, and documentation to illustrate business processes and IT system interactions.
• Facilitate meetings and workshops with stakeholders to discuss requirements, project updates, and implementation strategies.
• Liaise with developers, testers, and business users to ensure that solutions are implemented correctly and meet specified requirements.
• Perform system testing, user acceptance testing, and validate the results to ensure quality deliverables.
• Provide ongoing support and training to end-users, helping them adapt to new systems and processes.
• Create functional specifications, wireframes, and process diagrams, EPICs, User Stories that align with Salesforce best practices.
• Recommend enhancements and configurations in Salesforce to address business needs and improve processes.

Qualifications:
• Proven experience (5 to 8 years) in business analysis, preferably in an IT or technology environment. B2B OR B2C Commerce Experience will be preferrable
• Must have functional knowledge of Sales Cloud , Service Cloud, CPQ and Experience Cloud Projects
• Must have Salesforce CPQ Knowledge and work Experience.
• Strong understanding of business processes and the software development life cycle (SDLC).
• Proficiency in business analysis tools and methodologies (e.g., BPMN, UML, Agile).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Experience with project management tools (e.g., JIRA, Trello) is a plus.
• Relevant certifications (e.g., CBAP, PMI-PBA, Agile) are an advantage