Business Application Engineer - Service Now (ITSM)
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code...
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product and supply related to accommodations. Our mission is to deliver the best customer experience and most varied selection of properties.
ServiceNow Platform at Booking
Do you want to work with the platform that is transforming our business with digital IT, Employee and Customer workflows? We are looking for a talented SaaS Business Application Engineer to join our ServiceNow Platform Team in our Indian CoE.
ServiceNow is the foundation for digital workflows, connecting people, functions, and systems across our organization. The ServiceNow Platform Team builds and implements digital workflow applications and scales across the enterprise with a low-code SaaS platform.
About the Role
Are you ready to shape the future of enterprise automation at Booking Holdings? We are looking for a highly skilled ServiceNow AI Developer to lead our platform's AI transformation. In this role, you will go beyond traditional ITSM configuration to design, deploy, and govern cutting-edge AI solutions using Now Assist , Virtual Agent, and Predictive Intelligence. If you have a "protagonist mindset," love solving complex business problems with machine learning, and want to be at the forefront of ServiceNow's AI roadmap, we want you on our team! 
What You Bring to the Table (Qualifications/Role expectations)
Experience: 7 to 9 years of hands-on ServiceNow development experience, with a minimum of 2+ years of focused on AI capabilities on the platform.
Core Expertise: Deep technical knowledge of ServiceNow ITSM, Flow Designer, and Integration Hub.
AI Expertise: Proven track record of deploying Virtual Agent, Predictive Intelligence, and Now Assist in a production environment.
Governance: Familiarity/Knowledge with ServiceNow's AI Control Tower and AI governance frameworks.
Certifications: * Certified System Administrator (CSA) & Certified Application Developer (CAD) - Required
Certified Implementation Specialist (CIS) in ITSM - Required
Micro-Certifications in Virtual Agent, Predictive Intelligence, or Now Assist - Highly Preferred
Mindset: A strategic thinker who takes end-to-end ownership of project delivery and isn't afraid to challenge the status quo.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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