ServiceNow QA Sr. Analyst (Job Location:Baner, Pune)

Role Purpose

The ServiceNow QA Senior Analyst is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments

Key Responsibilities

• Lead testing of ServiceNow modules using Automated Testing Framework (ATF)
• Collaborate with stakeholders to create, validate test scripts to ensure outcomes match user requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain test scripts and testing documentation.
• Coordinate with cross-functional teams for project success.
• Ensure compliance with security and regulatory requirements.

Experiences/Education - Required

• Minimum 3+ years of hands-on ServiceNow experience.
• Experience in large-scale enterprise implementations.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex ServiceNow projects.
• Bachelor's degree in computer science, Information Technology, or related field.
• Required: ITIL V3/V4 and Scrum Master Certification.
• Preferred: ServiceNow Certified System Administrator

Experiences/Education - Desired

• Strong understanding of ServiceNow architecture and workflows.
• Experience with integrations and testing methods.
• Excellent communication and stakeholder management skills.
• ServiceNow Automated Test Framework (ATF)