Senior Customer Service Representative

Job Description:

Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.

Team lead - Work on-site (AHMEDABAD

)Note - Should know Italian Languag

e
Roles and Responsibiliti e

• s:Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s visio
• n.Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues activel
• y.Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involve
• d.Recognise and reward good performance, provide feedback and encourage professional developmen
• t.Support team members’ professional development by providing opportunities for training and growt
• h.Ensure team compliance with company policies and procedure
• s.Support and guide team members to ensure they meet their individual targets and KPI
• s.Generate reports on team performance and provide regular updates to senior managemen
• t.Work with Logistic or ecommerce doma

in
Desired Profi

• le:Strong Reasoning Ability. Should be a self-starter and self-motivat
• ed.Matured thought process; Good judgment and decision-making skil
• ls.Team Management skills and ability to drive Quality and Productivi
• ty.Excellent communication skills, including the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation forma
• ts.Proactive and responsible approach to work with initiative and problem-solving capabili
• ty.Strong with People Management & should be well versed with conducting performance appraisa
• ls.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of proje
• cts·Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tas
• ks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when nee
• ded·Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage proces
• ses·Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupa

ncy
Experi ence: Min 2 years' experie

nce.
Educ ation: Any Gra

duate
Compensa

• tion: Salary: - Up to 7 Per
• Annum.Ben efits: Performance bonus, Shift allowance, Insurance and other ben

efits.
Thanks & R

egards,H