Client Success Specialist

ABOUT THE ROLE

Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience?

If so, you might be the perfect candidate we are looking for!

We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience.

RESPONSIBILITIES

• Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives
• Develop a complete understanding of the clients needs and requirements
• Expand the relationships with existing clients by continuously proposing solutions that meet their objectives
• Resolve client issues and complaints and anticipate account changes and improvements.
• Manage communications between key clients and internal teams across Geographies
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Establish and oversee budgets with the client and company.
• Prepare reports on account status and distribute them within or outside of the team
• Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients
• Assist with challenging client requests or issue escalations as needed

REQUIREMENTS

• Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success.
• Excellent verbal and written communication skills.
• Prior working experience in US shifts and US clients will be an added advantage.
• Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards.
• Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail.
• Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed.
• Excellent interpersonal relationship skills along with networking and negotiation skills.
• Able to analyze data and team statistics and translate results into better solutions.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar).
• Strong negotiation skills, with the ability to follow through on client contracts.
• Proven results of delivering client solutions and being an advocate for the Client.

The candidate should be willing to work in any allocated shifts (India/US/UK).