Operations Manager

Job description

Role Title: Operations Manager - Large Projects
Job Purpose
To oversee end-to-end execution of facade projects through effective coordination with
internal teams and clients, while maintaining full P&L accountability and driving
operational excellence.
Reporting Hierarchy
Role Reports to Director
Dotted line
reporting (if
any):
Roles Reporting to this role
No. of
Reporting
Levels:
Job Description
Areas of Responsibility Indicative Activities
Timely Project Execution
Understand the project scope for all projects assigned
Review the project plan prepared by the planning team, provide inputs if
necessary and provide sign off
Participate in project kick off meetings with the client along with the project
manager to understand client expectations.
Particpate in internal kick off meeing arranged by the planning team. Provide
brief to the all stakeholders on client and project related exepctations
Collaborate with internal teams, including procurement, factory, design and site
teams, to ensure seamless project execution
Attend regular client meetings to discuss expectations, progress, challenges.
Prepare action plans to address any specific bottleneck with the respective
internal stakeholder to drive closure
Attend project progress meetings arranged by the planning team. Identify and
address any bottlenecks, delays with appropriate solutons and track the
implementation of the same
Billing & Recovery
Ensure timely raising of invoices as per the agreed project milestones.
Monitor receivables and follow up on outstanding payments to ensure healthy
cash flow
Resolve any billing disputes or clarifications in coordination with the client and
internal teams
Collaborate with sales team for cost approvals for any variations in scope and
revised CDS. Ensure the revised CDS is sent to all stakeholders involved in the
project
Risk Management
Identify potential risks associated with the project execution across all assigned
projects
Assess the impact of identified risks on project timelines and budgets
Develop risk mitigation strategies and action plans to address identified risks
and ensure its effective implementation in consultation with respective internal
teams
Monitor and evaluate the effectiveness of risk mitigation efforts throughout the
project lifecycle across all assigned projects
Stakeholder Management
Maintain clear and effective communication with all project stakeholders
including client, ensuring alignment and addressing any issues promptly
Act as the primary point of contact for clients, ensuring their requirements are
met and concerns are addressed
Ensure all information related to the project provided by the client from time to
time is passed on to all internal stakeholders
Ensure regular updates are sent to client on project progress and milestones.
Ensure timely updates of information on the project is submitted to planning
team