Workplace Experience Enabler

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Position Title: Amenities Workplace Enabler

Workplace Enabler is responsible for creating a delightful, customer-centric experience for the employees of a large upscale premises. This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment.

Key Responsibilities:
• Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations.
• Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained.
• Promote awareness of new food programs, offers, and specialties to employees.
• Address and escalate customer complaints promptly to guarantee swift resolution.
• Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager.
• Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations.
• Build direct relationships with employees and act as the single point of contact.
• Respond to and resolve all feedback within defined Service Level Agreements (SLAs).
• Share observations regarding any misalignment with defined guidelines of the allocated area.
• Execute employee engagement events and participate in promotional activities that align with client expectations.
• Foster an environment that supports teamwork, cooperation, performance excellence, and personal success.
• Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices.
• Conduct periodic connects with points of contact from different businesses to understand their service perspective.

Ideal Experience:

• Bachelor's degree or Degree in Hotel Management, or a related field.

• 1-3 years of experience in Food and Beverage service within the hospitality industry.

• Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements.

• Proficiency in MS Office suite.

• Excellent verbal and written communication skills.

Personal Characteristics:

• Natural communicator who enjoys engaging at all levels.

• Creative mindset.

• Self-motivated and confident.

• Exhibits honesty and trustworthiness.

• Open to new ideas and willing to challenge the status quo.

• Works well with diverse teams from various countries and cultures.

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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