Design Manager, WD&C, Workplace Design & Construction (WD&C)

The project scope ranges from the design of one to several floors of a building, and the Design Manager oversees Amazon's design partners, Lead designers and Architects of Record to ensure that the design will reflect our latest Basis of Design (BoD) and better suit the needs and behaviors of our customers. This role will work closely with the India D&C team and sub-consultants/vendors on project delivery.\n\nDay-to-day, this role will mainly collaborate with the India Preconstruction and Construction Managers who are responsible for construction and delivery of the workplace projects in the India portfolio, as well as the Global Design Team. Once projects are delivered, this role will work with the Workplace Guidelines & Standards team to indicate what design elements need to be integrated into the Guidelines & Standards, including producing visuals and narratives that can be translated and published as Guidelines.\n\nThe successful candidate is an experienced and engaging professional who can communicate clearly at all levels, and yet is not afraid to dive deep into details.

This role works autonomously and creatively in a fast-paced, ambiguous environment, and will be working on multiple projects, most of which have very tight delivery timelines. Attention to detail and ability to inspect issues and processes bringing simplified solutions to complex problems is paramount. They should also understand the nuance of being approachable, while at the same time consultative.

The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.\n\nThis is a Regional role focused on India, so requires regional travel approximately 10-20% of the time.\n\nKey job responsibilities\n• Oversee and manage the design of tenant improvement projects, to include (1) leading the design of the space based on customer needs and technical requirements; (2) collaborating with an external/vendor design team (the Architect of Record); (3) aligning the design of each project to the overall concept for Corporate Workplace, as developed by the Global Design team; and (4) informing Guidelines and Standards team on design elements needed to translate into global functional Guidelines.\n• Identify and implement continuous design refinement, leveraging operational data, customer insights, and success metrics to drive change.\n• Work cross functionally with regional peers to ensure a consistent experience for customers, whilst respecting local/cultural nuance.\n• Collaborate with GREF partner teams, including Regional Portfolio Management, Sustainability and Environmental Health and Safety, and Travel and Events, to elevate program deliverables and improve the quality of Amazon workspace with a focus on resiliency, efficiency, health, and safety.\n• Routinely connect to external industry, professional bodies and communities, ensuring new industry standards, best practices, technology, and innovations are adopted into the program.\n\nAbout the team\nThe Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space and occupancy planning, capital investment program management, facility maintenance, and operations in more than 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. Workplace Design and Construction sits within the Global Centers of Excellence and includes the disciplines of Global Design, Workplace Guidelines, Business Development, Global Integrated Facilities Management, and regional Design and Construction (D&C) delivery.\n\nThe Global Design team owns the design of GREF spaces, shaping design concepts that align with GREF's strategic vision and the GREF Workplace Design Style Guide, while enhancing employee well-being.

Ultimately this team defines spaces that best support the way Amazonians work. The team's Concept Designers develop foundational concepts for each space type-headcount floors, Centers of Energy, Food and Beverage, Meetings and Events, and other specialty spaces-that are in line with foundational design principles. The regional Design Managers ensure that GREF design concepts and standards are seamlessly integrated into new projects and renovations.\n\nThe Workplace Guidelines team owns the creation, implementation, and ongoing refinement of Amazon's Global Workplace Design Guidelines and Standards, ensuring regional teams have comprehensive documentation to support delivering and refreshing spaces that best support how Amazonians work in the office.

This team includes global furniture, fixture and equipment (FF&E) development and implementation, as well as signage and wayfinding guidelines and standards.\n\nThe Design & Construction (D&C) delivery team delivers world-class spaces across the broad GREF portfolio, including new and refreshed office spaces, labs, Kuiper production facilities, studios, and spaces that we don't yet know the businesses need. The team includes regional leaders and Global Construction Operations, as well as GREF Information Technology.\n\nInclusive Team Culture: Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion.

We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.\n\nWork/Life Balance: Our team puts a high value on work-life balance.

It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.\n\nMentorship & Career Growth: Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.\n\nBASIC QUALIFICATIONS:\n- 6+ years of design experience\n- Have an available online portfolio\n- Experience understanding needs of business and end customers and translating them into right solutions\n- Experience gathering and analyzing large amounts of data and delivering continuous business improvements\nPREFERRED QUALIFICATIONS:\n- Knowledge of project management tools and methodologies (agile to waterfall)\n- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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