Financial Analyst I, GFS Services FP&A

The Financial Analyst(FA) will be part of GFS team supporting FinOps AP teams across the globe. We have about 44 processes with 60 different work drivers for AP Ops teams across various Amazon business channels. We plan to have end to end forecasting models for these processes fully automated in Anaplan. This analyst will primarily own detailed analysis of forecasting models for each business and provide visibility into work driver forecasts, Average Handling Time (AHT) trends and Headcount (HC) requirements for Ops leaders to make timely data driven decisions. He/She will be working with global Finops finance partners and Service Center (SC) finance teams to highlight the risk and opportunities identified through the models.
This FA will need to track various efficiency projects and understand the detailed assumptions/calculations that project owners have taken for ROI and connect them back to the work drivers we track and forecast in process models. He/She will drive improvement in the quality of monthly HC validation and manual work driver updates, by providing more 1 on 1 out-reach to SPOC’s from Ops team. This FA will also support designing and developing new forecasting models for processes that do not have end to end process models yet.

Key job responsibilities
Key Responsibilities:
•Drive monthly review and governance of quality of data for the process models.
•Coordinate with AP Ops teams to review HC allocations and work driver forecast assumptions like inflows, healthy backlogs, overtime, productivity based on past trend and standard calculation for HC requirements and CPT etc. for each process models.
•Identify opportunities to improve efficiency through AHT tracking and highlight them to business and service center leadership
•Leverage the work driver/HC data in Anaplan to support validation the ROI/savings assumptions for new investments and ACES projects. Update the impact of these projects in bottom-up forecast assumptions and track variance once the project is delivered.
•Drive modeling of new process models and partner with WCP Anaplan Build team to automate the model.
•Provide business requirement documents to FinAuto team to automate work driver data pipelines.

BASIC QUALIFICATIONS

- Bachelor’s degree or Post Graduate Degree with Specialization in Finance / accounting. • 5+ years of finance or a related analytical field experience • Strong English language oral and written skills • Advanced proficiency with spreadsheet software (e.g. Excel) is a must; • Experience and knowledge of master data management, dashboarding, and automating data collection and reporting • Experience owning program strategy, end to end delivery, and communicating results to senior leadership • Demonstrated analytic and data management capabilities and reporting presentation of complex data • Experience with dimensional data modeling, data warehousing, and ETL tools and concepts

PREFERRED QUALIFICATIONS

- Working knowledge of Anaplan as a user • Proven ability to develop new ideas and creative solutions • Proven ability to work successfully in an ambiguous environment • Proven ability to meet tight deadlines and prioritize workload • 5+ years’ experience in Capacity planning/ Work force management experience • Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment • Strategic, long term critical thinking and planning • Experience with process documentation and design Our inclusive culture empowers Amazonians to deliver the best results for our customers.