Program Manager, WW Knowledge Management Team

Are you passionate about building learning experiences that change the way people work and grow? Do you get energy from helping small business owners and coaches unlock their full potential? Are you excited by the challenge of creating scalable programs that impact thousands of entrepreneurs worldwide? If yes, then you belong on Amazon’s DSP & BC Learning team.

Amazon’s Delivery Service Partner (DSP) program is one of the fastest growing parts of our logistics network, empowering entrepreneurs to build and lead their own last mile delivery businesses. Our Business Coaches (BCs) and DSPs are central to delivering millions of packages every day, and their success depends on world-class training and education.

We are looking for a Learning Manager to define, create, and deliver training experiences that help DSPs and BCs succeed from day one and continue to grow their businesses long-term. In this role, you will be both a program owner and a content creator: you’ll partner with business and product teams, subject matter experts, and global stakeholders to translate complex requirements into simple, engaging, and scalable learning solutions. Your work will directly influence the quality, safety, and efficiency of Amazon’s last mile delivery network.

This role is inherently cross-functional; you’ll collaborate with program managers, product managers, operations leaders, and technology teams across geographies. If you’re passionate about learning, energized by building at scale, and inspired by seeing your work drive real-world outcomes for entrepreneurs and their employees, this is your opportunity to make a lasting impact.

Key job responsibilities
• Drive a bold vision for learning that equips DSPs and BCs with the knowledge, skills, and tools to run successful last mile businesses.
• Design and deliver scalable learning content (e-learning, facilitator-led training, micro-learning, job aids) grounded in instructional design best practices.
• Own end-to-end program management of learning initiatives: conduct needs analysis, develop content, implement programs, and measure results.
• Partner with stakeholders worldwide to align on business priorities and ensure training is relevant, timely, and impactful.
• Define and track metrics to measure learning effectiveness, using data and feedback to drive continuous improvement.
requirements into simple, engaging, and scalable learning solutions. Your work will directly influence the quality, safety, and efficiency of Amazon’s last mile delivery network.

This role is inherently cross-functional; you’ll collaborate with program managers, product managers, operations leaders, and technology teams across geographies. If you’re passionate about learning, energized by building at scale, and inspired by seeing your work drive real-world outcomes for entrepreneurs and their employees, this is your opportunity to make a lasting impact.

Key job responsibilities
• Drive a bold vision for learning that equips DSPs and BCs with the knowledge, skills, and tools to run successful last mile businesses.
• Design and deliver scalable learning content (e-learning, facilitator-led training, micro-learning, job aids) grounded in instructional design best practices.
• Own end-to-end program management of learning initiatives: conduct needs analysis, develop content, implement programs, and measure results.
• Partner with stakeholders worldwide to align on business priorities and ensure training is relevant, timely, and impactful.
• Define and track metrics to measure learning effectiveness, using data and feedback to drive continuous improvement.
• Facilitate partner-facing training and represent the DSP program in large and small group settings, answering complex questions with confidence.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Experience analyzing data and creating reports for leadership

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers.