Support Engineer (L1 Support)

Req ID:

We are currently seeking a Support Engineer (L1 Support) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
Effective operation in a 24×7 support model with rotating shifts
Monitor production data pipelines on a 24×7 basisPerform initial incident triage and severity classification
Execute documented runbooks and standard recovery procedures
Maintain incident communications, ticket updates, and status reporting
Escalate unresolved incidents to Level 2 with relevant diagnostic context

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.