Process Developer - Customer Operations: Order Management

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Order Management

An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders.

Responsibilities:
• Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete.
• Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays.
• Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues.
• Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment.
• Documentation: Maintain accurate order records, updating relevant systems with order status and changes.
• Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues.
• Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing.
• Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities.
Qualifications we seek in you!
Minimum Qualifications
• Education & Experience:
• Bachelor’s degree in business or related field is preferred.
• Relevant experience in order management, customer service, or related roles.
• Experience on SAP is an added advantage.

Skills & Competencies:
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Basic knowledge of MS Office.
• Problem-solving mindset with a customer-focused approach.
• Strong interpersonal skills to effectively collaborate with internal teams and customers.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.