Applications Managed Services Engineer (L2)

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services.

The Application Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Junior SAP Engineer

1 Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training, and production).

2. Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.

3. Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability, and performance of each SAP instance.

4. Design and implement an optimal SAP configuration to maximize system performance and availability.

5. Good Hands-on knowledge on OS and database MSSQL/HANA/MAXDB/DB2 and Oracle

6. Experience in Migrations / Upgrades / Builds and Rollouts of All SAP components

7. Distribute the online SAP user workload and monitor and manage the SAP background job workload.

8. Configure and manage the SAP printing subsystem for all SAP instances.

9. Maintain SAP performance by planning and executing SAP tuning strategies.

10. Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)

11. Administer the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.).

12. Perform SAP client administration (create client, copy client, delete client, export/import client) as required.

13. Troubleshoot HANA memory bottlenecks, tune performance, and manage workloads efficiently

14. Knowledge of SAP HA/DR and backup/restore technologies

15. Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.

16. Develop and maintain system documentation for all SAP instances and interfaces.

17. Plan and Manage the DR tests with the team

18. Experience of working in 24x7 operations

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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