Service Engineer

Company Overview\nSince 1977, SFRI India Medical Diagnostics has been a leader in the in-vitro diagnostics (IVD) industry, delivering innovative solutions in Hematology, Biochemistry, and Immunology. With over four decades of expertise, we are committed to enhancing healthcare outcomes through advanced diagnostic products, empowering healthcare providers with accurate and timely results.\n\nRole: Field Service Engineer / Field Sales & Service Engineer\nLocation: PAN India\nDepartment: Sales & Service\n️ Employment Type: Full-time (Field Role)\n\nHiring Locations\nNorth India:\nJammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Delhi NCR, Uttar Pradesh, Uttarakhand\n\nWest India:\nMaharashtra, Gujarat, Goa\n\nCentral India:\nMadhya Pradesh, Chhattisgarh, Rajasthan\n\nEast India:\nBihar, West Bengal, Odisha, Jharkhand\n\nNorth-East India:\nAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Sikkim\n\nSouth India:\nKarnataka, Andhra Pradesh, Telangana\n(Excluding Kerala & Tamil Nadu)\n\nRole Overview\n\nWe are looking for energetic and technically skilled Field Service Engineers / Field Sales & Service Engineers to support installation, servicing, customer training, troubleshooting, and sales activities for medical diagnostic equipment across assigned territories.\n\nThe role involves direct interaction with hospitals, laboratories, dealers, and healthcare professionals to ensure seamless customer support and business growth.\n\nKey Responsibilities\n\nInstallation & Commissioning\nInstall and commission medical diagnostic equipment at customer sites\nEnsure proper calibration, validation, and operational readiness before handover\n\nCustomer Training & Onboarding\nTrain customers and end-users on product operation and maintenance\nProvide operational guidance, manuals, and technical support\n\nAfter-Sales Service & Technical Support\nHandle preventive maintenance (PM), breakdown calls, and troubleshooting\nEnsure minimum equipment downtime and timely issue resolution\nMaintain service logs and technical documentation\n\nCustomer Relationship Management\nMaintain regular engagement with customers and healthcare professionals\nAddress service concerns and ensure customer satisfaction\nSupport repeat business and referral opportunities\n\nDealer & Sub-Dealer Coordination\nCoordinate with channel partners for installation, service, and sales support\nConduct product and technical training sessions for dealer teams\n\nReporting & Documentation\nSubmit timely service reports, installation reports, and customer visit logs\nMaintain accurate CRM and documentation records\nMonitor competitor products and market activities\nShare market feedback and customer insights with management\n\nRequirements\n1–5 years of experience in medical devices / diagnostics / healthcare industry\nDiploma / bachelor’s degree in biomedical, Electronics, Electrical, Biotechnology, or related field\nStrong troubleshooting and customer-handling skills\nWillingness to travel extensively within assigned territories\n\nInterested candidates can share their updated resume at:\nSubject Line: Application for Service Engineer – Preferred Location