Client success specialist

About Us
Enbraun Technologies is the team behind e Resource Scheduler, a global B2 B Saa S product for workforce and project resource management. Our platform helps organizations plan work smarter, allocate resources efficiently, and improve productivity through better scheduling and capacity planning.
We are focused on building simple, powerful products that solve real operational challenges for businesses worldwide.
About the Role
We are looking for a client-facing professional who can confidently represent our Saa S product to international clients. The role involves conducting product demos, onboarding new clients, providing ongoing support, and ensuring a smooth customer experience throughout the client lifecycle.
You will work closely with the Founder/CEO and collaborate with Product and Technology teams to help clients successfully adopt and utilize the platform.
This is a high-ownership role with opportunities to grow into a larger Client Success function over time.
Key Responsibilities
1. Client Interaction & Product Demonstration
Conduct clear and structured web-based product demos for prospects and existing clients.
Understand client requirements and demonstrate relevant product workflows and use cases.
Support the CEO during high-priority client discussions and strategic accounts.
2. Client Support & Issue Resolution
Provide email and video-based support to international clients.
Troubleshoot product-related issues and coordinate with internal teams for timely resolution.
Maintain proactive follow-ups and ensure a high-quality client support experience.
3. Client Onboarding, Training & Adoption
Guide new clients through onboarding, setup, implementation, and product training.
Help clients understand key features, workflows, and best practices.
Drive product adoption by helping clients utilize the platform effectively.
Share product updates, feature enhancements, and relevant best practices with clients.
4. Client Retention & Account Growth
Build strong client relationships to improve retention and long-term engagement.
Identify opportunities for feature adoption, cross-sell, and upsell wherever relevant.
Assist with renewal coordination, contract extensions, pricing discussions, and invoicing support.
5. Internal Collaboration
Work closely with Product, Technology, and Management teams based on client feedback and requirements.
Highlight recurring issues, improvement suggestions, and feature requests to help improve the product and customer experience.
Requirements
2–5 years of experience in Client Success, Customer Success, Product Support, Saa S Support, Client Servicing, Account Management, or Product Onboarding roles.
Flexible to occasionally support international client timings when required.
Experience working with B2 B Saa S products or software platforms preferred.
Excellent verbal and written communication skills suitable for international clients.
Strong ownership mindset, proactive attitude, and attention to detail.
Ability to understand product workflows and explain them in a simple, professional manner.
Comfortable conducting demos, onboarding sessions, and client training calls.
Ability to manage multiple responsibilities in a fast-moving environment.
Experience with CRM tools, onboarding workflows, or customer lifecycle management.
Exposure to renewals, customer retention, or Saa S account management.
Basic technical troubleshooting understanding.
Perks
High-ownership role with real growth opportunities.
Opportunity to work closely with the Founder/CEO.
Exposure to global clients and Saa S operations.
Supportive and collaborative team environment.
5-day work week.
Quarterly recognition programs and yearly outings.