Customer Service Manager

Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)

Aceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.

Preferred Locations

Chennai | Bangalore | Hyderabad | Pune

Role Overview

The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.

Key Responsibilities

• Manage day-to-day contact center operations and service delivery
• Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
• Handle operational escalations and performance reporting
• Drive process improvements and operational optimization initiatives
• Collaborate with internal teams and client stakeholders
• Support governance and operational oversight for the Madagascar contact center

'05; Preferred Profile

• Experience in Contact Center / BPO Operations Management
• Prior experience as a Customer Service Manager or Service Delivery Manager
• Strong people management and stakeholder management skills
• Exposure to international operations is preferred
• French language proficiency is an Must

Why Join?

• Opportunity to work in a global operational setup
• Hybrid work flexibility
• Exposure to international contact center management
• Collaborative and fast-growing environment

Interested?

Please share your updated CV to along with:

• Current Location
• Current Compensation
• Expected Compensation
• Notice Period
• French Language Proficiency Level