Posted 17 June, 2026
ServiceNow Architect - AI
Noblq
Mohali, PB, IN
Full Time
Reference: 7e755b02340e14ed
Job Description
Job Summary
We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the...
Job Description
Job Summary
We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the ServiceNow ecosystem . The ideal candidate will have extensive hands-on experience in architecting and implementing advanced solutions leveraging Now Assist, Virtual Agent, Agentic AI, Predictive Intelligence, Task Intelligence, and AI Control Tower (AICT) .
This role requires strategic thinking, strong technical leadership, and the ability to design scalable, intelligent ServiceNow solutions aligned with enterprise architecture standards.
Key Responsibilities
- Lead end-to-end architecture and design of ServiceNow platform solutions.
- Architect and implement AI-powered capabilities including:
- Now Assist
- Virtual Agent (Now Assist VA)
- Agentic AI
- Predictive Intelligence
- Task Intelligence
- AI Control Tower
- Define AI governance, model lifecycle management, and responsible AI implementation strategies.
- Design scalable integrations between ServiceNow and external enterprise systems.
- Provide technical leadership across ITSM, ITOM, HRSD, CSM, and custom applications.
- Establish best practices in platform architecture, performance optimization, security, and scalability.
- Mentor development teams and conduct architecture/design reviews.
- Collaborate with stakeholders to translate business requirements into AI-enabled ServiceNow solutions.
- Drive automation strategy using AI/ML and intelligent workflows.
- Ensure alignment with enterprise architecture and digital transformation initiatives.
Required Skills & Experience
- 10+ years of overall IT experience with 7+ years in ServiceNow.
- Proven experience as a ServiceNow Architect on large enterprise implementations.
- Strong hands-on expertise in:
- Now Assist & Generative AI capabilities
- Virtual Agent (Conversational AI)
- Agentic AI implementation
- Predictive Intelligence & ML model training
- Task Intelligence configuration & optimization
- AI Control Tower governance
- Strong knowledge of ServiceNow platform architecture, scripting (Business Rules, Script Includes, ACLs, Flow Designer).
- Experience with integration technologies (REST, SOAP, MID Server, IntegrationHub).
- Deep understanding of ITSM and enterprise workflows.
- Experience in AI governance, compliance, and risk frameworks.
- Strong Agile/SAFe delivery exposure.
- Excellent stakeholder communication and leadership skills.
This listing expired on 17 Jun. Applications are no longer accepted.
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