Project Manager (Data Integration Services)

We are seeking an experienced Product Manager – Data Integration Services to lead the implementation and delivery of real-time data integrations with our customers and vendors. In this client-facing role, you will be the primary point of contact for integration projects, ensuring seamless data connectivity, exceptional customer experiences, and successful deployments. You will become a subject matter expert in our data integration capabilities and provide strategic support to customers, vendors, and internal teams throughout the integration lifecycle.\n\nWhat You’ll Do\nLead Integration Projects: Own integration projects from requirements gathering through deployment, ensuring successful implementation of real-time data feeds tailored to customer and vendor needs\nClient-Facing Consultation: Serve as the primary consultant for customers and vendors, understanding their data requirements, recommending optimal integration solutions, and managing expectations throughout the project lifecycle\nRequirements & Solution Design: Translate complex customer requirements into clear technical specifications and integration designs, working closely with engineering and infrastructure teams to deliver customized solutions\nVendor & Customer Partnerships: Build and maintain strong relationships with key customers and vendors, acting as their trusted advisor and ensuring their integration needs are met with excellence\nData Security & Compliance: Maintain the highest standards of data security and compliance in line with company Security & Risk management policies\nIssue Resolution & Support: Coordinate issue resolution across multiple teams and platforms, troubleshooting integration challenges and identifying root causes to ensure smooth operations\nDocumentation & Knowledge Management: Create and maintain comprehensive integration documentation, process guides, and best practices to support customers, vendors, and internal teams\nProcess Improvement: Identify opportunities to streamline integration processes, reduce implementation timelines, and enhance the customer experience through process optimization and automation\nPerformance Monitoring: Track and analyze integration performance metrics, identify optimization opportunities, and provide regular updates to stakeholders\n\nWhat We’re Looking For\n\nRequired Experience:\n3+ years of direct client-facing experience managing customer relationships and leading implementations\n3+ years of hands-on experience with travel data , travel systems, or travel technology (including understanding of travel data structures, booking data, invoice data, PNRs, or similar travel-specific data formats)\nProven expertise in real-time data integrations , including hands-on experience with API-based integrations and flat file data delivery methods\nStrong project management skills , particularly with JIRA and Agile methodologies\nDemonstrated ability to lead integration projects from requirements gathering through deployment, with a track record of successful customer implementations\nExcellent communication skills – ability to clearly articulate complex technical concepts to both technical and non-technical audiences\nStrong problem-solving and troubleshooting capabilities , including:\nCapacity to coordinate issue resolution across multiple teams and platforms\nStrong root cause analysis and debugging skills\nAbility to work through complex technical challenges with customers and internal teams