Customer Support Executive
Job Description
\nResponsibilities: \nRespond to customer inquiries via email, chat, and phone in a timely and professional manner.\nTroubleshoot and...
Job Description
Responsibilities:
\nRespond to customer inquiries via email, chat, and phone in a timely and professional manner.
\nTroubleshoot and resolve technical issues for our external products or escalate them to the appropriate team when necessary.
\nDocument customer interactions, feedback, and solutions accurately in the support service desk, reporting findings to the Customer Support Manager and Global Director of IT.
\nAssist our existing Customer Success team with onboarding, product setup, and usage guidance.
\nCollaborate with Enterprise Applications, Product and Engineering teams by sharing customer insights and recurring issues including bug reporting and tracking.
\nMaintain knowledge of company products, updates, and features including technical understanding on authentication flows around Identities and Entitlements in Salesforce.
\nContribute to knowledge base articles, FAQs, and self-service resources.
\nEnsure high levels of customer satisfaction and help drive retention.
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