Team Lead, Client Accounting

SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With SIRVA locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

We are now seeking applicants to join our Finance team. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.

Why work for SIRVA?
Being an international brand with a cross-regional structure your career opportunities could be endless!
SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards including an HMO. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourages all employees to discuss with their People leaders what works best for you and them.

Role Overview

This role will report to Manager, Client Accounting. The Team Leader will mentor and lead a team managing and controlling the timely and accurate resolution of automation defects for customer expense claim processing for SIRVA’ multiple global clients, based on set guidelines and technology.

The Team lead will ensure the PAS Customer team strictly follow process utilizing the Digital Policy Solution “DPS” and Rules Engine to process claims through automation, or manually audit customer claims using DPS for claims that will not go through automation.

The role will also be required to support team members on Internal customer enquiries regarding standard process and claim requests in an expedient and professional manner. The role carries responsibility for high levels of attention to detail in a fast-paced environment. The individual will also need to demonstrate a high level of focus to allocate transactional volume to a wide team ensuring strict SLAs are met and team members remain productive at all times.

What You'll Be Doing:

• Oversee the workload and priorities of other team members within the Expense management team.
• Provide technical, accounting and auditing support in complex areas as required.
• Cross functional support to ensure all updates are completed timely to achieve customer claims are processed to strict SLA TAT.
• Support Manager with special projects including, but not limited to process improvements.
• Responsibility for following customer claims audit controls & Approval process when supporting through manual creation or automation defect management.
• Ensure all transactions are recorded accurately and timely and to strict client SLA’s
• Manage the team shared mailbox and.
• Actively engage in the tasks and supervise the team as required.
• Ability to multi-task and complete projects with limited supervision.
• Data analysis to review Productivity and adherence to SLA’s and Turnaround times of transactions.
• Follow up on open queries with CX teams ensuring timely resolution to enhance the Customer Experience.
• Resolve concerns and problems that are raised by other team members.
• Liaising with other internal departments/teams to resolve questions.
• Provide guidance to team, identify training gaps and work with the manager to address.
• Ensure SOPs remain updated an accurate.

What You Bring to SIRVA :

• Commerce/Business Graduate or equivalent combination of training and years of experience.
• Relocation industry related job experience preferred.
• Minimum of 6+ years of accounts payable or related experience including resolving complex issues.
• Minimum of 2+ years of people management experience.
• Experience of supervising other staff and managing team workloads skills and abilities.
• Knowledge of RPA in the workplace.
• Able to breakdown complex issues and problems into manageable components.
• Self-starter with aptitude for independent problem resolution.
• Strong and clear verbal and written communication skills – ability to coach and develop others.
• Robust technological skills e.g., Windows, the Office suite: Word, Excel, PowerPoint, Access, and outlook.
• Ability to manage workload of self and others in a high-volume environment.
• Personal/ and of professional Characteristics.
• Highly Motivated and Positive Attitude.
• Highly process and control oriented – able to own and enforce standard processes across the team.
• Adapts well to change

What SIRVA Offers :

• Competitive salary and incentive plans.
• Workplace flexibility for a balanced work/life approach.
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time.
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

If you feel like this is the position for you please submit your interest via the APPLY function.