Project Coordinator

Job Title: Project Coordinator

Key Responsibilities

Ticket Management & Deployment Support

"19;Monitor ticket queues related to LTE deployment and service installations.

"19;Track updates from field teams, vendors, or internal technical staff.

"19;Confirm when LTE installations are completed and close out the related service tickets.

"19;Ensure tickets are updated with proper notes, completion status, and any required

documentation.

"19;Follow up on pending tickets, missing confirmations, delays, or unresolved issues.

Internal Coordination & Follow-Up

"19;Coordinate with operations, technical, service, sales, and project teams to ensure accurate

system updates and ticket closure.

"19;Communicate clearly with internal stakeholders regarding pending items, system

corrections, and deployment status.

"19;Escalate unclear records, blocked tickets, or unresolved discrepancies to the appropriate

team member.

"19;Ensure no agreement update or deployment ticket is left unattended due to lack of follow-

up.

Documentation & Tracking

"19;Maintain organized records of completed updates, pending items, exceptions, and

escalations.

"19;Use Excel, Google Sheets, or internal trackers to manage parts mapping, agreement

updates, and ticket status.

"19;Prepare simple progress updates for management when required.

"19;Ensure all work is accurate, traceable, and easy for internal teams to review.

Client Agreement & System Cleanup

"19;Review existing client agreements line-by-line within the system.

"19;Identify and correct outdated, mismatched, or incomplete agreement information.

"19;Support cleanup of client records to ensure agreements are accurate, organized, and

aligned with current billing or service details.

"19;Flag discrepancies, missing information, or unclear items for internal review.

Parts List Migration

"19;Replace old manufacturer/vendor part numbers with the updated master parts list.

"19;Match old and new part codes accurately across active accounts, templates, and

agreement records.

"19;Use Excel or internal lists to compare, filter, and verify part number updates before

making system changes.

"19;Maintain accuracy while working through large lists of technical or product-related

information.

Required Skills & Experience

"19;Prior experience working in a CRM, PSA, ticketing system, service desk platform,

ERP, or database-driven system.

"19;Experience with platforms such as ConnectWise, Autotask, Salesforce, HubSpot,

Zendesk, Freshdesk, ServiceNow, or similar tools is an advantage.

"19;Strong attention to detail and ability to catch errors in codes, records, fields, agreements,

or ticket notes.

"19;Comfortable using Excel or Google Sheets for filtering, matching, sorting, and basic

lookup functions such as VLOOKUP or XLOOKUP.

"19;Strong coordination, follow-up, and task-tracking skills.

"19;Ability to manage multiple records, tickets, updates, and deadlines at the same time.

"19;Clear written communication skills for internal notes, ticket updates, and escalation

summaries.

"19;Ability to learn new software systems quickly through guided training.

"19;Experience in telecom, IT services, managed services, networking, LTE deployments,

infrastructure, or technical service delivery would be an advantage.

US shift

Salary- 20-22k