HCLTech Mega Walk-In Drive OTC | 5-9 Yrs Exp | Chennai

Transformation: Will envision product level Transformation strategy and lead global process design / Blue printing, UAT and Implementation of O2C Tool/S4 HANA, also responsible for Operating Model change & Change Management. Knowledge Management: Will be responsible to lead the effort on Knowledge Management and training programmes, content creation and its execution for product level trainings. Create and Maintain Documents: Develop various types of training documents, process documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), process flow diagrams, and checklists.

Ensure Compliance: Verify that all documented processes adhere to industry regulations, client requirements, and internal quality standards, which is critical for audit readiness Change Management: He/ She should ensure smooth transitions during the implementation of new processes, technologies, or structural changes, with minimal disruption to operations. Industry Best Practices : Implement industry best practices & benchmarking, and anticipate future state best practices and process trends Instill and oversee a Governance Framework for the processes Experience : Desired candidate should have at least experience in manual/automated testing in OTC domain with rich experience in Cash Applications, Collections, Order Management, Billing tracks, Disputes. Etc.

International BPO Exposure : Should have relevant experience working in BPO ecosystem working on international projects especially Americas region. Analyze and Interpret Business Requirements: Work closely with Process SME and stakeholders to understand complex OTC business requirements (e.g., order management, billing, accounts receivable, credit management, cash application, and collections) and translate them into detailed test plans and test cases. Note: Please don't carry your laptops to the interview