Administration Officer, Mental Health

Reference Number: 53672: Administration Officer, Mental Health
Employment Type: On Going Full Time (FT)
Location: Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from a motivated and suitably experienced Administration Officer to join the Merri-bek Community Mental Health Team based.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About Mental Health Division:

Northern Health is the third largest mental health service in Victoria Northern.

Within the Mental Health Division, we pride ourselves on providing high quality mental health services to people living in the northern regions of Melbourne, and work in a collaborative way with consumers and carers based on recovery principles.

We aim to provide strong clinical leadership to support all staff in the provision of professional treatment and care by our integrated community teams, inpatient, and residential services.

About the Role:

An exciting opportunity exists for an Administration Officer to join the Merri-bek Community Team within Northern Health’s Mental Health Division. We are located centrally in Coburg – close to Public Transport and parking options.

The Merri-bek Community team is a large, supportive and dynamic team made up of staff that are truly passionate and motivated in supporting consumers and their families/carers. We provide a comprehensive range of specialist mental health services to people who reside in the local government areas of Moreland and Hume.

We are seeking an experienced Administration Officer who is passionate about providing a welcoming environment to consumers and carers of our service as well as making invaluable contributions to the functioning of the teams Health Information Processes.

The Administration Officer works with our databases, local health records and state-wide and local information management systems to enter data and register consumers as well as scan health records. The Administration Officers also spend time on front reception and the switchboard in our busy outpatient mental health clinic, welcoming consumers and carers into our service and directing their queries.

This position is full time ongoing (option for part time by negotiation).

This role is responsible for:

• Front reception and phone switchboard for the clinic
• Data entry inclusive of opening and closing of patient files
• Preparation of scanning for the medical file
• Management of local databases
• Other general administration and health information tasks as needed

To be successful in this role you will have:

• Demonstrated experience with telephone reception or switchboard
• Preferably have past administration experience in a hospital or health setting but this is not essential
• Placing strong value on being part of a team but are able to work autonomously as well
• Excellent Computer and organisational skills
• Excellent communication skills and inter-personal skills including the ability to relate appropriately and professionally with consumers and colleagues

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. If you have any questions, you can contact Tanya Goodison, Program Manager, on

Applications close 18 June 2026

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.