Assistant Manager- Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.

To partner with us in this mission, we are looking for a talented Business Analyst to join our Business Solutions Group team in Mumbai.

We are looking for exceptional talent with a passion for transforming the health insurance experience in India. If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you!

As a Business Analyst, your typical week might include the following…

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solicit, develop, and validate business requirement documentation through a clear understanding of ‘as-is’ vs ‘to-be’ process, and document clear acceptance criteria for user stories.
• Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.
• Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
• Partner functional process owners to support capability vision, strategy & roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with functional stakeholders.
  a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
  b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
  c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes
  d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including joint preparation & review of test plan, test cases, user acceptance testing.

You could be the right candidate if you have

• Have 7-9 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years’ experience in health insurance is required.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and can convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team
• Are passionate about operating iteratively.
• Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
• Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.

This could be the gig for you if you…

• Have built best-in-class processes from scratch.
• Are passionate about leveraging digital tools to transform customer experience.
• Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really need. Have an attentive ear to listen to new ideas.
• Join hands with other colleagues to solve for the customer.
• Like to work in a culture where everyone can see what others are doing.
• Take help from others when stuck and encourage others when there are setbacks.
• Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.

Location: Mumbai

Position: Business Analyst, Assistant Manager/ Manager