Global delivery head

Responsibilities:

1. Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
2. Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employees
3. Develop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
4. Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
5. Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
6. Analyze account performance metrics to identify areas for growth and optimization within service delivery.
7. Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
8. Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

1. Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
2. Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) domain.
3. Experience in budget management and financial reporting for large-scale projects.
4. Demonstrated problem-solving skills and a proactive approach to addressing challenges.
5. Ability to analyze data and metrics to inform decision-making and enhance service delivery.
6. Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Qualification:

• Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
• Minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services industry.