Posted 12 June, 2026
Jira Configuration Engineer | Offshore
Photon
Remote Nationwide, IN
Full Time
Reference: dff18e508f12add0
Job Description
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and...
Job Description
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
- Configure Jira Service Management projects, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog .
- Implement SLA policies, priority rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity access requests.
- Configure knowledge base integration with Confluence.
- Develop dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira Cloud environments.
Required Skills & Qualifications
This listing expired on 13 Jun. Applications are no longer accepted.
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