Senior UI/UX Designer

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.\n\nJob Summary This role is responsible for defining and delivering best-in-class user experiences for internal banking platforms within the S&T Business Solutions team. The candidate will lead experience strategy, research, design, and validation for complex digital journeys, partnering closely with product managers, business stakeholders, and engineering teams.\nKey Responsibilities Experience Strategy & User Insights\n• Lead the discovery and definition of experience strategy for assigned products and journeys.\n• Analyze and document user behaviour, workflows, and usage patterns to inform product strategy and design decisions.\n• Translate business requirements and user needs into clear UX recommendations and actionable design artefacts.\nJourney Mapping & Gap Identification\n• Create, maintain, and continuously refine end-to-end customer and user journey maps, covering all relevant touchpoints, emotions, and pain points.\n• Identify experience gaps, friction points, and opportunities to simplify, digitise, or enhance journeys across channels.\nResearch, Reviews & UX Evaluation\n• Plan and conduct qualitative user research, including user interviews, contextual inquiries, and stakeholder workshops.\n• Perform heuristic evaluations and expert reviews of existing interfaces to identify usability issues and improvement areas.\nCross-Functional Collaboration & Leadership\n• Present research insights, journey maps, and design proposals to product managers, business SMEs, and technology teams.\n• Facilitate alignment sessions and design walkthroughs to ensure shared understanding of user problems and proposed solutions.\nExperience Design & Prototyping\n• Translate requirements and insights into wireframes, user flows, information architecture, and high-fidelity UI designs.\n• Build interactive prototypes (low to high fidelity) to communicate concepts and validate solutions with users and stakeholders.\n• Ensure designs are feasible, scalable, and aligned with technical constraints and regulatory requirements in banking.\nUsability Testing & Validation\n• Plan, design, and execute usability tests to validate new designs and enhancements.\n• Define test objectives, scenarios, and success criteria; conduct sessions and capture user feedback.\n• Analyse results and iterate designs based on evidence, ensuring closure of identified experience gaps.\nSkills and Experience UX & Research Skills\n• Strong ability to conduct and interpret qualitative research (interviews, contextual inquiry, usability tests).\n• Experience with journey mapping, service blueprints, and experience mapping.\nUI & Tooling Skills\n• Expert-level proficiency in Figma and/or Sketch for UI design, prototyping, and collaboration.\n• Hands-on experience with interactive prototyping, component libraries, and design system usage.\nBusiness & Collaboration Skills\n• Ability to understand complex business processes, trading/sales workflows, and convert them into intuitive interfaces.\n• Strong stakeholder management and communication skills; confident in presenting to senior stakeholders.\nApplication Requirements\n• Portfolio showcasing end-to-end UX work (research, journey maps, design solutions, and final outcomes), preferably with banking or enterprise applications.\n• Examples of Figma/Sketch-based designs and prototypes.\nQualifications • 6+ years of hands-on experience in UI/UX, Product Design, or Experience Design, preferably within banking or financial services.\n• Proven experience designing complex, data-heavy, and workflow-heavy enterprise or B2B applications.\n• Strong track record in driving end-to-end UX: discovery, research, interaction design, UI design, prototyping, and usability testing.\n• Prior experience working on banking platforms is highly desirable.\n• Experience with SAP-based products or SAP-integrated workflows is a strong plus.\nAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact.