Service Delivery Manager

WE'RE HIRING A SERVICE DELIVERY MANAGER IN NAVI MUMBAI, INDIA.

Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects — from conception to deployment — ensuring successful delivery, customer satisfaction, and alignment with business goals. The ideal candidate will have strong leadership, technical, and business management skills with the ability to drive results in a fast-paced environment.

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• Client in 190+ countries
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• 6000+ Engineers
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• 200+ Enterprise Clients
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We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Key Responsibilities

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• Lead projects from initiation through deployment, ensuring timely and successful delivery of solutions.
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• Drive customer satisfaction, manage client relationships, and handle escalations effectively.
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• Conduct Root Cause Analysis (RCA) and implement corrective actions to achieve positive outcomes.
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• Manage accounts, including P&L ownership, to achieve targeted business margins.
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• Oversee the technical team, providing guidance, mentorship, and support.
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• Collaborate cross-functionally with product, design, sales, and operations teams.
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• Manage project timelines, budgets, and resources efficiently.
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• Identify and mitigate project and technical risks.
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• Stay abreast of emerging technologies and industry trends.
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• Recruit, train, and develop technical/IT support staff.
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• Present project progress and key updates to senior management and stakeholders.
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• Contribute to product design and the definition of technical and business requirements.
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• Delegate technical responsibilities and monitor project execution.
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• Ensure adherence to company standards, processes, and regulatory requirements.
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• Drive process improvements and validation initiatives.
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• Analyze data to identify operational trends and opportunities for improvement.
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• Collaborate across departments to support business decision-making.
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• Work flexibly in shifts to meet project priorities and deadlines.
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Requirements

Minimum 10 years of experience in IT management, support, and customer relationship management or related areas.

Educational Qualifications

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• MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
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• Diploma or equivalent professional education in the IT domain.
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Technical Skills & Qualifications

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• Proficient in ITIL principles and best practices.
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• Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
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• PMP, PRINCE2, or equivalent project management certification is highly desirable.
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• Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.
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Why Join Us?

At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize professional growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services.

Ready to make a difference and grow your career? Apply now to join Excis in India!