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Posted 05 June, 2026

Director-Staffing Operations and Process Excellence

Mastech Digital
Noida, UP, IN Full Time
Reference: c046951691465caf

Job Description Location: Noida – 132 Work Model: Hybrid Monday to Thursday – Work from Office Friday – Work from Home Work Timings Shift: EST...

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Job Description

Location: Noida – 132

Work Model: Hybrid

  • Monday to Thursday – Work from Office
  • Friday – Work from Home

Work Timings

  • Shift: EST Hours
  • Timing: 6:00 PM IST to 3:00 AM IST

We are looking for a Process Excellence Leader to drive operational efficiency and transformation within our US IT Staffing business.

This role will act as a key bridge across Finance, Operations, MIS, and Sales, enabling alignment across demand planning, submissions, closures, and revenue through structured processes and data-driven insights.

Key Responsibilities

  • Lead process improvement initiatives using Six Sigma methodologies (DMAIC or equivalent)
  • Conduct value stream mapping to identify gaps and implement scalable solutions
  • Analyze financial & operational data to drive actionable insights and revenue alignment
  • Standardize metrics and reporting across Sales, Operations, and FP&A
  • Collaborate cross-functionally to optimize throughput and delivery performance
  • Drive automation initiatives to improve recruiter productivity and reduce manual effort
  • Monitor key funnel metrics (submissions, turnaround time, closures) and highlight risks with solutions
  • Lead transformation projects focused on efficiency, turnaround time, and output optimization

What We’re Looking For

  • Six Sigma Black Belt / equivalent (PMP is a plus)
  • Strong experience in process excellence, automation, and cost optimization
  • High level of financial acumen and analytical capability
  • Experience in US IT staffing / BPO / managed services environment
  • Familiarity with VMS, MSP, ATS platforms preferred

Ideal Candidate Background

Professionals currently working in US IT Staffing or BPO firms with exposure to process excellence and operational transformation

This listing expired on 14 Jun. Applications are no longer accepted.

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