Lead Consultant - Batch Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - Batch Operations

In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities 

• Manage “end of day” Batch incidents - partnership with application development and operational support partners

• Impact analysis of job abends – root case analysis

• Manage overall delays to the IM critical milestones, case of failures and notification to downstream teams

• Recovery instructions job and/or batch abends (mainframe and distributed)

• Communications on incidents greater than severity S5

• Continuous focus on identifying and implementing opportunities to drive better efficiencies

• Monitor critical milestone completion timelines and track any unexplained deviations

• Perform Batch ready for business (RFB) checkouts before start of business day

• Setup Batch alerts for new onboardings and fine tune existing ones

• Monitor alerts related to abends, long running jobs, platform exceptions including space, CPU's, that may be specific to platforms and application

• Develop and maintain Batch run books, review audit trails

• Leadership communication – Batch status and KPIs

• Review job level dependents, resource utilization patter, CPU consumption patterns and devise ways to optimize

• Batch time dependencies and white space analysis

• Development of Tool strategy - Adoption/In-house development of tools and dashboards

• New batch onboardings - process development

• Planning, execution, support, collaboration and follow through with actionable related to of DR flips, DR / BCP / Isolation tests 

• Planning and support for Batch platform related events like Database, Network, Storage, schedulers, other tool version upgrades

• Ensure data in Prod and BCP environments are in sync 

• Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate

• Support with the setup of Integration and conversion environment for Non-Production

• Handle Batch escalations and unresolved issues from within the team, and to external business partners, and engineering teams

Qualifications we seek in you! 

Minimum Qualifications 

• BE/B Tech/MCA 

• Excellent written and verbal communication skills 

• Basic understanding of Investment Management/financial services domain knowledge

Preferred Qualifications/ Skills 

• Java, JavaScript (with ExtJS). Java Spring Boot

• VB Script, Perl, HTML, Angular, Service Now

• Shell Scripting, UIpath/Pega Bot scripting PRPC,

• React, Python, Microservices

• C#, .Net, ETL Informatica, C++, Extjs, TypeScript, R-Code, XML/XSLT, SQL, T-SQL, PL/SQL, PHP, VB Script, Microsoft Power Platforms (Power Apps/Power Automate/ Power BI), Autosys, Informatica, BOXI/Crystal Reports, Comet, MQ, Cloud Fundamentals (Azure/AWS), Service Now, Pager Duty, Splunk, Prometheus, AppDynamics, Apica, Nagios, GitHub, SDLC, Jenkins, JIRA, Confluence, ESP, SQL Server, Snowflake, HVR, QlickView, Tableau, Linux, Windows, Postgres, DB2, Sybase, Oracle, Elasticsearch, Neo4J, Hazelcast, Networking Concepts, ITIL, Mainframe, Grafana Loki, Batch Flows and Architecture, Office Suite (Power Point, Excel, Word)