Exchange Admin / M365 Admin

Exchange Admin / M365 Admin

Role Summary:
We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.

Key Responsibilities:
• Support during USA hours and flexibility to be available during non-business hours for any outage support
• Work with OEM to handle issues and support
• Provide support for Microsoft 365 services including:

• Exchange Online (mail flow, mailbox issues, transport rules)
• Teams (meetings, collaboration, voice basics)
• SharePoint Online & OneDrive (permissions, sync issues, site access)
• Microsoft Forms, Planner, Power Automate (basic troubleshooting)
  • Manage user provisioning, licensing, and access in Azure AD
  • Assist with user onboarding/offboarding processes
  • Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes
  • Assist users with Teams collaboration issues, channels, Teams policies, and feature administration
  • Administer Conditional Access, MFA, and security policies
  • Support DLP, retention labels, sensitivity labels, and encryption
  • Handle security alerts related to compromised accounts, login anomalies, and phishing reports
  • Manage identity lifecycle operations and Azure AD group administration
  • Support Intune device enrollment, compliance policy issues, and application deployments
  • Troubleshoot configuration profiles, compliance failures, and update policies
  • Manage tickets, SLA adherence, and escalations from L1
  • Perform tenant monitoring and service health reviews
  • Maintain SOPs, runbooks, and documentation

Required Skills:
'14; Strong hands-on experience supporting Microsoft 365 services in enterprise environments
'14; Exchange Online Administration
'14; Teams Administration & Troubleshooting
'14; SharePoint Online & OneDrive Support
'14; Azure AD / Entra ID Administration
'14; Intune Support (L2 Level)
'14; Conditional Access & MFA
'14; DLP & Email Security
'14; Outlook Troubleshooting & Mail Flow Management
'14; Strong communication and problem-solving skills

Preferred Qualifications:
• Certifications: MS-900, MS-102, AZ-900, SC-900
• Hybrid Exchange Environment Experience
• PowerShell scripting basics
• Knowledge of Microsoft Defender for Office 365

Education:
Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.

Location: Pune
Experience: 6–8 Years